KBGA Visitor Center Associate

Position Summary:
This position serves as the front-line ambassador for Knoxville Botanical Garden and Arboretum with a focus on hospitality and creating welcoming positive interactions for all guests, while also efficiently handling daily work duties. This position demonstrates the value of the Garden through creative and energetic communication and administration support for the institution.

Essential Job Responsibilities:

• Greet and orient guests

• Provide information to visitors regarding Garden history, grounds, facilities, and events

• Inform visitors of membership levels and benefits

• Answer main office phone. Assess and route calls.

• Process membership and gift shop transactions

• Maintain merchandise shelves as needed

• Handle and reconcile cash and credit card transactions in an accurate manner

• Keep a daily log of checks received via mail

• Maintain order, cleanliness, and organization throughout the Visitor Center

• Use established procedures to open and close the Visitor Center and other facilities as needed, including cleaning and preparing guest areas

• Mitigate guest concerns, gather and share feedback with management

• Assist with special events and projects as requested

• Perform other assigned tasks related to the position

Minimum Job Qualifications and Competencies:

• Excellent communication skills

• A positive attitude with staff, volunteers and visitors

• Excellent computer skills

• Experience with standard office equipment such as copiers and phone systems

• Ability to work in an organized and efficient manner

• Ability to problem-solve and multitask while remaining organized

• Ability to work independently

Additional favorable skills and experience

• Interest/familiarity with gardens

• Interest in historic sites

• Nonprofit experience

• Point of sale experience

• Experience with office systems, office equipment, and cash handling.

• Marketing and communications skills

• Database entry and/or management

Working Conditions and Environmental Exposures:

The position is primarily a seated, indoor office position with intermittent standing and walking. While performing the duties of this job, the employee may occasionally have exposure to outside weather conditions and uneven, unpaved terrain. The noise level in the work environment is usually moderate. The employee may be asked to lift 20+ pounds.The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Schedule and Compensation: Must be available a minimum of 3 days per week, 9am-5pm; primarily weekdays but may also be asked to support occasional weekend events. This position has the possibility to become full time. Hourly rate begins at $15/hr and increases based on skills and experience.

Please email your resume and a brief cover letter to frontdesk@knoxgarden.org.